Refund & Cancellation Policy

1. Overview

Since Bunkd provides food ordering services within a campus canteen environment, refunds are only initiated if the vendor cancels the order or a technical failure occurs during payment. Due to the perishable nature of food items, we maintain a strict but fair refund policy.

2. When Refunds Are Applicable

• Vendor Cancellation: If the Vendor cancels your order due to item unavailability or operational issues, a full refund will be processed.
• Technical/Payment Failure: If payment is debited but the order is not confirmed due to a technical failure, the amount will be refunded within 5–7 business days.
• Duplicate Payment: If you are charged twice for the same order, the duplicate amount will be refunded upon verification.
• Platform Error: If a system malfunction causes an incorrect order, we will process a refund after investigation.

3. When Refunds Are NOT Applicable

• Change of mind after order confirmation.
• Failure to collect the order within the specified pick-up time.
• Dissatisfaction with taste or portion size (Vendor responsibility).
• Orders placed with incorrect details.

4. Refund Process

Refunds will be credited to the original payment method (UPI/bank account) within 5–7 business days from approval.

5. Cancellation Policy

Once an order is confirmed, it cannot be cancelled as food preparation begins immediately.

6. Shipping / Delivery

We do not ship physical goods. All orders are for pick-up only at the designated campus canteen counter within your respective university campus.

7. Contact for Refunds

Email: bunkdapp.in@gmail.com

Phone: +91 8919312193